Refund

Refund Policy

For Simple Modern customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to simpletoderun.shop.

How Simple Modern handles order problems
Customers using simpletoderun.shop can rely on the following Simple Modern guidance about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Simple Modern on condition of returns
Simple Modern publishes this condition of returns guidance for customers using simpletoderun.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How Simple Modern handles exceptions
Simple Modern publishes this exceptions guidance for customers using simpletoderun.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How Simple Modern handles support
Customers using simpletoderun.shop can rely on the following Simple Modern guidance about support. For return or exchange assistance, contact Support@Simpletoderun.shop or 401-934-5551.

What Simple Modern customers should know about refund timing
For Simple Modern customers at simpletoderun.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Simple Modern customers should know about starting a request
Customers using simpletoderun.shop can rely on the following Simple Modern guidance about starting a request. To start a return or exchange, contact us at Support@Simpletoderun.shop before sending the item. Once the request is approved, Simple Modern will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Simple Modern to eligibility
For purchases made through simpletoderun.shop, Simple Modern applies the following guidance on eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: Simple Modern
Brand name: Simple Modern
Email: Support@Simpletoderun.shop
Phone: 401-934-5551
Physical address: 12 Mill Street, Newport, Rhode Island, 02840, United States